Xigaware

Let’s get it out of the way that Online Marketing Blog is a media sponsor for Search Engine Strategies conferences and also that I serve on the advisory board. In fact, the blog you’re reading right now was the very first blog to be recognized as a media sponsor by a major marketing industry conference. Specifically, Search Engine Strategies thanks to Matt McGowan.

As a long time speaker at SES New York in combination with our other involvement, you could say I have a pretty strong opinion of this event. Here are 10 reasons why I think SES New York is a “must attend” marketing conference:

1. Keynotes!

Starting the day with big picture content is a great way to get the synapse firing in your brain. Well, that and a few cups of coffee from the Starbucks inside the Hilton.  With David Meerman Scott – Author of the New Rules of Marketing & PR, Avinash Kaushik – Analytics Guru & Author from Google and Yusuf Mehdi SVP from Bing, you are sure to get riveting insight about the future of internet marketing and where companies should be focusing their efforts in the long term.

David Meerman Scott is an excellent speaker and the release of the second edition of his groundbreaking book is very timely as the intersection of Search, Social Media and PR converge.  The best internet marketing campaigns start and scale based on good insight from analytics and what better person to share the wisdom that Avinash Kaushik.  Bing has experienced the best growth it’s ever had in the past few months and the search marketing industry is starting to take it more seriously. Yusuf Mehdi is the man to tell the story of how Microsoft plans to continue that growth.

2.  Connect with the Industry

I’ve heard that over 5,000 online marketing professionals will be attending SES New York this year. That’s 5,000 people you have the potential to network with including industry peers, rock stars, potential candidates to hire, potential employers to be hired by, possible partners, investors, news media and of course, the coopetition. Take a look at the conference agenda and you’ll see an excellent mix of smart marketers from agencies and from major brands like New York Times, Autodesk, IBM and Facebook. Plus you might get to meet people like Mike Grehan, VP and Global Content Director for for Search Engine Watch, ClickZ and Search Engine Strategies.

3.  All the Knowledge You Can Absorb

There are over 70+ sessions over 3 days covering the gamut of internet marketing topics from the expected SEO and Social Media to Analytics, Conversion Optimization, Geeky technical sessions, Advertising, Real Time search and one of my favorites, the Business Track. The conference is also sandwiched with a day of hands on training before and after the conference for those that want more than just 12 minute snippets from each speaker. Whether you’re new to the field of internet marketing or whether you’re looking for more advanced tactics, there’s a session for just about everyone. And that’s not easy to do. Just ask Stewart Quealy, Marilyn Crafts or Jackie Ortez.

4. It’s New York!

As the CEO of an agency that pays for employees to attend conferences, you might think it a bit frivolous to suggest attending an event because it’s in New York, but the attraction of one of the world’s greatest cities brings a variety of people and a unique conference experience.  Why not get smarter in a city that can offer you an experience unmatched anywhere?  Whether you’re a fan of the Falafel stand outside the Hilton (be sure to go to the one with a long line) seeing shows on Broadway (Wicked was Excellent. Equus was ah, different) or the lights of Times Square, that’s a never ending supply of new things to see and do in the big apple. That attraction brings together a group of international conference attendees that is unlike events in other cities and well worth taking advantage of.

5. Conference Box Lunches

Maybe not! Whether you decide to go with the lunch offered by the conference or you decide to arrange meetings during lunch at one of the many, many restaurants in the area around the Hilton New York, networking over food is something I’ve found to be incredibly productive. Find a table near full of people, sit down and introduce yourself. Ask lots of questions, be a great listener and people will remember you more than if you try and “sell” everyone you meet.

Sure, you may network at bars and clubs during after-conference parties, but the music is often so loud you can’t hear what people are saying and let’s face it: When SEO’s get near a bar, distractions are plentiful. The focus isn’t going to be on business. Connect with people during the day and suggest coffee, lunch or dinner before going out. Then have fun (in moderation of course) with them in the evening.  It will likely be the best networking decision you make during the conference.

6. Create Content

Attending conferences can be one of the most productive content opportunities because there are so many ways to do it.  If a session is interesting, take notes – aka live blogging. If you meet someone smart and interesting, take notes. If you see something sensational at a networking party, no need to take notes on that. Logging what you learn as you hear it can help retention but it also becomes a source of content that you can use for blog posts, sharing with the team back in the office or with your clients.

Content doesn’t need to be limited to text either. If you meet a smart industry expert, ask if they mind doing a short video interview. You’re in New York after all, take advantage of the city backdrop (sans the car horn and siren noise) to shoot a series of videos with people you respect in the industry.  Those videos can be de-constructed into a variety of content types for digital asset optimization and other SEO tactics. Photos are also useful not only for company blog posts but for use as stock photos long after SESNY has ended. In fact, the photo of Grand Central Station above was taken while I was in New York for a SES conference last year.

7. Live Consulting

On day 3 of SES NY there is a track called “Clinics”, which could also be called, “Free Consulting for My Business”.  There are clinics covering Paid Search, Ecommerce, Conversions and Big Sites/Big Brand Sites. These sessions are a great opportunity for companies to have their web sites or advertising reviewed by industry experts and get recommendations. Keep in mind, that advice is often direct and to the point – yet polite.  Panelists have been solving web site and online advertising problems for years and they’ll be able to see issues immediately and share possible solutions just as quickly. The advice a company might get in one of the clinics can be worth several times the cost of attending the conference.

8. Find New Resources to Grow Your Business

At SES New York, the exhibit hall will have over 100 companies presenting their products and services.  Cruising the booths and talking to reps (early in the conference, not late) is a great way to learn about companies that might have just the service you need to make your marketing more effective. Heck, if you’re really good, you might be able to reverse roles and pick up a few exhibitors as clients, depending on what it is that your company does.

Finding consultants and services isn’t limited to the exhibit hall. You can find great resources by attending sessions where representatives from some of the top companies in the industry will be sharing their insights and expertise. Hearing an employee speak gives you some insight into their processes and how they approach working with clients.   You can also find potential employees by networking with speakers, either directly or through referral.

9. Digital Asset Optimization

DAO is the name of the panel I’m presenting on, day 1 of the conference at 10:45 am right after the keynote from David Meerman Scott. Optimizing for the new Google takes a unique and creative approach to content strategy and SEO.  Optimizing and promoting Digital Assets present a tremendous opportunity to grow business through organic search. My presentation will focus on successful DAO implementations for a small business, a publisher/ecommerce site and a very large company.  Plus I’ll be offering a new TopRank Guide for download.  You won’t want to miss this session!

10.  I’ve saved the best for last

What are YOUR favorite reasons for attending SES New York?

Whatever it is that you’re considering getting out of SES New York, be sure to get more information on the session agenda here.

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© Online Marketing Blog, 2010. | 10 Reasons SES New York is a Must-Attend Marketing Conference | No comment | http://www.toprankblog.com

Last week, I was in Las Vegas for the LeadingRE annual conference and marketing technology event speaking on social media and SEO strategies for real estate professionals. It’s always interesting to see where different verticals are at with their willingness to embrace social channels, and I’m pleased to report the top realtors globally are already engaging, or at the least starting to define their path.

I gave the opening presentation to the MarTech part of the conference – a track of panels/sessions designed to help real estate professionals better integrate their marketing initiates with technology. Additionally, I spoke on two panels in the general sessions of the conference: one on online reputation management and one as an open panel Q&A answering marketing strategy questions.

For Online Marketing Blog readers, following is a wrapup of each of my sessions and some key takeaways.

Architecting A Web 2.0 Marketing And PR Strategy

For this session, I took event goers through an overview of the process we at TopRank implement for companies seeking social media strategy: a social media roadmap. I took audience members through the essential elements of the roadmap:

1. Define an audience
Who is it you are trying to influence? Where are they participating, what types of content resonates with them? Understanding your audience comes first, and will drive the next pieces of the roadmap.

2. Identify objectives
What outcomes do you want from this audience? Only after you understand your digital audience should objectives be solidified, as research may uncover new opportunities not conceived initially. While many skip to objectives, audience research provides the current situation necessary to proceed to identify objectives.

3. Develop strategic approach
For a social media marketing strategy to be effective and not a cookie-cutter application, you must have a strategic approach unique and logical for your brand. Audience data + objectives + insight into your industry + strategic mindset as a marketer will enable you to formulate a strategic approach that delivers results and permeates the market.

4. Implement tools/tactics
Even more popular than skipping to step 2, most marketing and PR pros skip immediately to step 4. It’s a cliché to say “we need a Twitter account” or “we need a Facebook page.” You don’t know that yet. Nor do you have the proper roadmap elements to execute them successfully by skipping immediately to tactical elements. It’s like entering a battle by sending in the latest wave of ultra-sophisticated fighter jets but not having any sort of plan of how they work into your larger strategy. Yeah, they might be bigger/faster/stronger but it’s setting yourself up for failure without knowing how they integrate with other elements.

5. Measure results/metrics
What will your success metrics be? Formulate not just an ultimate objective measurement, but define the right KPIs that actually roll to those objectives. Understand how they all work together and stagger them in the right order in your marketing dashboard to keep your finger on the pulse of success.  It takes a comprehensive understanding of web analytics reporting before getting into this phase.

Online Reputation Management Panel

For this panel, I presented alongside Jennifer Baumann, Esq. of DLA Piper. As I am not a lawyer and cannot provide any legal counsel, it was a good idea for Eric Bryn, conference organizer for LeadingRE to pair us. I shared prevention and response strategies and Jennifer discussed legal issues.

In terms of online reputation management, the old adage of “an ounce of prevention is worth a pound of cure” could not be truer. I spoke mostly on prevention, but also response. Some key takeaways from this panel:

Negative PR gets referenced – The web is referential, and we are actively tagging brands to their actions. For example, the first thing many mom bloggers now think of when they hear the name Motrin is the Motrin Moms fiasco. We are constantly archiving and building upon events, news and essentially our lives digitally. This paints a larger picture of people and companies, and the scars of negative PR are not going to go away. By having a presence yourself and already established as a brand digitally, you get to be a part of that debate as opposed to silently sitting on the sidelines and allowing others to dictate how you are seen.

Additionally, if you foster a community of supporters, that negative PR might get hedged in the first place. If I wrote a blog post titled, “Apple Sucks,” almost immediately I’m going to get comments defending Apple – not just in my own comment section but on other blogs that debate and interact with me. Instead of a one-sided story, it will turn into a lively discussion and debate, with all sides being considered. A community of brand advocates is a powerful force for defending a brand or personal reputation.  In the case of Apple, whether by design or simply due to fanatical fans, they are now a part of the brand’s organic response.

Search engine brand awareness – If your brand has a large digital footprint with multiple domains/sub-domains, an authoritative presence across social channels and a fan-base, owning page 1 of Google for your brand name is possible. By doing this, you won’t let a negative (and let’s hope isolated) event or experience show up in branded searches.

Of course, in cases where negative PR spirals out of control (aka a Groundswell) a negative situation can acquire so many links/attention it ranks on page one for your brand. In those cases, buying search ads to help counter the negativity, posting responses on the offending site, adding a response on your own site, and strategizing ways to regain control of page one via organic SEO methods are just some potential steps you can take. But of course, it all depends on the specific situation what the response strategy should be.

Speaking of response strategy – for problems you anticipate may arise, having one is critical to be prepared for the worst.

Consult PR before engaging legal – The RIAA’s reputation is irreparably damaged by their continual treatment of their biggest fans as criminals. Whether they legally can do something is not necessarily a reason they should. When technology comes along that makes a previous model obsolete, the natural reaction of the incumbent is to rally against it to defend a previous world. Unfortunately, all this succeeds in is positioning the organization or industry as draconian and opens the door to innovators who are designing models that embrace the new.

When someone says something truthful but biting against your brand, the natural reaction might be to call your laywers to suppress that information. All this does is provide ammunition for that individual or media entity to succeed in gaining greater attention.

In 2003, Barbra Streisand tried to sue photographer Kenneth Adelman for $50 million for taking a photograph of her house as he documented the California coastline as part of a project. As a result of the case, the picture substantially increased in popularity – quickly attracting 420,000+ views of a photo that otherwise would have existed in relative obscurity. Mike Masnick reported on the situation and coined the phrase “The Streisand Effect.” The name stuck, and now even has its own dedicated Wikipedia page documenting multiple examples of companies suffering from the Streisand Effect by calling legal before consulting PR.

Of course, there are situations where legal should be consulted, but they should be considered carefully, with legal being used as a last resort.

Strategy Salon Panel

L to R: Matt Dollinger, Matthew Ferrara, Adam Singer, Steve Harney - image by Barbara Springer

This was an open Q&A discussion from the audience, where, Steve Harney, Matthew Ferrara, Matt Dollinger and I all riffed on answers to audience questions (moderated by Eric Bryn).  A few of the riffs from our discussion included:

Getting your company to buy in to social media – This needs to happen from the top. If your leaders aren’t fully bought in and driving forward the items you want team members participating in, you can’t expect them to succeed. As one example, if you have a company blog, someone up top should be leading and driving it if you want the rest of the team to contribute as well. To inspire people to stay motivated and engaged, create feedback loops within the organization to highlight success and nurture participation.

The perfect company website – There is no single archetype of the perfect website. Also, yours shouldn’t necessarily model competitors or one you think is pretty, rather it should resonate with prospects. Keep SEO in mind from the start and work with developers cognizant of search engines or consult an SEO firm to guide your development process. Site search matters, and is one of the most important features of any website according to Google. Leverage site search to gain data/insight into your customers and also tweak results to highlight fresh content or current specials.

The real estate company of the future – Instead of doing everything in-house, you may begin to outsource certain elements like design, marketing or IT. Why have generalists when you can have specialists in each field and work with them across distances and time zones via agile project management systems? Also, for smaller companies, it will be about more than just those within a small radius; recruiting top talent will be vital for performance. Of your full-time team members, leadership will be an integral role and not something simply relegated to management. You need to find and empower leaders at all levels within the organization if you want to succeed against competitors.

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© Online Marketing Blog, 2010. | 2010 LeadingRE Conference: TopRank Digital Marketing Sessions | No comment | http://www.toprankblog.com

A typical situation for many marketers when it comes to social networks is this: Setup LinkedIn profile, check. Corporate LinkedIn page, check.  Facebook profile, check. Facebook Fan Page, check. Twitter account, check. Corporate blog, check. Check check check!

But where’s the buzz? Where are the fans, friends, followers, comments, links, traffic, search engine rankings? Where’s the customer engagement? And the most pressing question of all: What is all this social web participation doing for our company and our customers?

Showing up to the game doesn’t mean there will be an audience. This is as true with the social web as it is offline.  The problem that marketers have with attracting interested customers and growing their social networks often stems from approaching social participation tactically and without a plan.  Testing and experimentation is great, but if what you’re doing is something that has a cost and is to be accounted for, then you’d better have a plan and objectives.  How can you score without a goal?

Here are 5 tips to help business marketers energize and electrify social network development:

1. Decide to start

You must start by deciding what business objectives you intend on meeting as a result of social network involvement. Once you’ve clearly identified objectives, then you can create a strategy that outlines which tactics make the most sense to reach and engage your audience.

Common objectives for companies to develop online social networks include:

• Create connections with those interested in the type of solutions you offer so you can better meet customer needs
• Build out a channel of distribution for promoting content
• Connect with existing customers, create a place for them to connect with each other
• Initiate discussions around product for new ideas, enhancements, focus group
• Extend reach to influentials in your market for publicity
• Tap into active user base for content
• Facilitate conversations about your products & services to aid in new customer acquisition and/or upgrades
• Create a communication channel that reaches employees for internal PR
• Build up the personal networks of executives for thought leadership with journalists, analysts and key bloggers

2. Know your customer

If marketers spend their time on the social networks dujour without really knowing where their customers are spending time, then of course there will be a disconnect between experience and expectations. Picking friends, at least initially, on social networks should be very intentional, not random. Understanding customer preferences towards information discovery, consumption and sharing along with which web sites they prefer is essential if a marketer wants to connect in a meaningful way.

3. Be real, be useful

There are a lot of buzzwords like “transparency” and “openness” that describe the need for marketers to be “genuine”. Oops that’s another.  To be real is being honesty in your intentions.  I’ve seem highly respected marketers make absolutely idiotic statements about transparency, taking it to the extreme.  Ignorance is bliss I suppose, but there’s not much money in it.

The core principles of understanding the needs of your customers and then finding a way to meet those needs in such a way that is helpful and that at the same time leads to product sales, need not be elusive.  Approaching a social network blatantly announcing that you’re a marketer and that you will be marketing so buy some product dammit, isn’t being transparent. It’s being stupid.

Identifying yourself as a representative of a brand, product or service and communicating your intentions both in words and helpful actions is what I mean by “be real, be useful”.  Those good deeds create trust and relationships.  They create word of mouth and a certain gravity of popularity for your brand with your own identity as the proxy.  Fans, friends and followers “happen” because the word gets out that your brand promise is meaningful and being followed through on.

Developing relationships can be hard work. People already know this through the relationships they have in daily life. Yet  it’s very common for corporate marketers to initiate online social networking efforts only to become disillusioned at the lack of immediate sales results.  It’s important that social web participation for a company become a part of what the company is, long term. Not an “add on” marketing tactic.

4. Recognize and reward

When developing an active social network, participants will demonstrate certain behaviors that are more desirable than others.  For example, standing up for the brand when a troll appears or mashing up content in a creative way.  They say people will work for a living but die for recognition. This is a key concept for electrifying your social networking efforts.  First, understand what behaviors you want to reward. Participate and identify those behaviors that will influence the kinds of outcomes you’re looking for. Recognition can be active and passive. Active recognition is to reach out and recognize specific behaviors publicly and/or privately.  Passive recognition is built into the social CRM system you’re using or the platform within which customers participate. An example would be points based systems that provide rewards or more access based on accumulating points for completing certain behaviors such as comments, ratings, contributed content, etc.  The key to “Recognize and Reward” is for the recognition to be deserved, genuine, relevant and consistent.

5. Monitor, measure, feedback loop

All the good intentions in the world won’t result in relationship and business growth from social networks unless there’s management of content and curation of interactions with the outcomes from participation. It can be as simple as noticing “5 of this” or “10 of that” tips blog posts yield 200% greater engagement scores (comments, retweets, inlinks, etc) than posts that focus on a single, general topic.

Web analytics along with social media monitoring and a CRM component can facilitate the feedback loop to know whether customers are responding in the ways that you’d hoped.  Simply focusing on fans/followers, comments or sales can leave out some of the essential pieces of why some efforts fail and others succeed. Social media monitoring tools are essential for upfront research, ongoing monitoring and after-action results measurement.

In the end, the steps to take for growing a social network for business must be rooted in an understanding of the customers and their needs combined with whatever it is you decide you’ll provide to meet those needs. Being useful by itself doesn’t turn an active network into achieved business goals. Provide opportunities for interested members of your social network to opt-in to a more commercial relationship when they’re ready.  That could be as simple as moving from a Facebook Fan to a Webinar participant or Email Newsletter subscriber. In some cases it might mean becoming a buyer of products/services.

If your business has successfully developed it’s social network presence, what have been some of the roadblocks you’ve overcome? What insights can you share on best connecting with networks and growing your business as a result?

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© Online Marketing Blog, 2010. | 5 Ways to Electrify Your Social Network | 14 comments | http://www.toprankblog.com

A great photo can really add a lot of flavor to a blog post and in our own analysis at Online Marketing Blog as well as with clients, including quality images with a blog post can boost traffic and referrals 30-50%. To make posts more personal, I try to use my own photos as much as possible and do use imags from Flickr under Creative Commons from time to time. This is an area of significant impact for blogs as effective communication and marketing tools, so last week we ran a Reader Poll on the best site for royalty free, stock photos for bloggers.

We had the most comments from iStockphoto users and interestingly enough, the “Other” category came in second place with suggestions including: screenshots, stock.xchng, PhotoXpress.com and Creative Commons imagies from Flickr.

The poll results are below, but as you can tell from the image, Shutterstock was the winner: Best Stock Photo Site for Bloggers.

Online Marketing Blog has been using iStockphoto for the past 3-4 years but after seeing this poll, we’ll check out Shutterstock.  In fact, I ran into the Shutterstock booth while at the SXSW Interactive conference and shared the good news in person. There was a photobooth within the exhibit booth (with props) that was very popular with conference attendees.

Congratulations to Shutterstock on winning Online Marketing Blog’s Best Royalty Free Stock Photo Poll.

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© Online Marketing Blog, 2010. | Shutterstock Voted Best Royalty Free Stock Photos Site for Bloggers | 9 comments | http://www.toprankblog.com

So here I sit in the DFW airport hanging out with David Berkowitz and Joe Morin waiting for my connection to Austin. What better way to spend that 45 min than to write a helpful blog post? A big part of my “mission” for SXSXi is to create content after all.

I have several other goals like networking (reconnecting and especially new contacts), competitive research, recruiting and potential client prospecting. But content marketing is our bread and butter. It can be an effective tactic for you too, especially if you can learn to be highly efficient at liveblogging conferences.

Here are a few tips that will not only give you a tested and proven guideline but should improve your efficiency and quality of output.

• Create a schedule. Whether you’re blogging on your own or with a team, pick which sessions and related topics you plan on covering before the event. SXSWi has almost too many concurrent sessions and with such a large event, not planning will lead to getting to sessions late. That means a crappy seat in back and likely not anywhere near an outlet.

  It’s very easy to get distracted while at the conference and with live blogging, there’s no time to waste. If you know which sessions you’ll be covering, it can help to create draft blog posts ahead of time and include as much information in the draft as you can. This will make it easier to finish off the post as close to the session time as possible.

• Plan ahead. When planning out which sessions, interviews or events you’ll cover, put together a grid showing session names, times and who should be covering (if you’re part of a blogging team). Coordinate sessions coverage avoids duplication and ensures the topical mix of content you plan on covering is properly represented. The My SXSW tool makes it pretty easy to research sessions.

• Write the posts offline in an application like notepad, then transfer the post to the blog. Many session rooms have poor if any internet connection at all. Last year, ATT pulled out a big fail for anyone using iPhones or their wireless cards. Make posts in an offline document and transfer them over to your blog software when you’re ready to publish and have a good internet connection.

• Take photos. Photos of the panel or an individual speaker are great and can add a lot to what otherwise would be a text heavy post. Photos of the PowerPoint slides can be particularly useful if the presentation goes fast or doesn’t follow a logical order. You can reference the photos of PowerPoint slides later when finishing the blog post after the session ends. We tend to publish photos on a TopRank Blog account at Flickr just for conferences as well as to Facebook. On Flickr, we typically create a “set” for each conference event and are sure to link to those collections of photos from within the blog posts.

• Promotion tips for conference photos on Flickr: Be sure to add titles and descriptions to each photo. Include an anchor text link from the description back to the blog post it’s used with. With your Flickr account, be sure to network with other Flickr members that would be interested in conference photos. When we set up an account just for one conference, we exported our hundreds of network contacts from LinkedIn and used the feature in Flickr that allows you to invite 100 people at a time to our Flickr network. The more relevant people in your Flickr network, the more people that “see” what photos you’re posting. Images taken through out the day and eve should be uploaded, titled, tagged and commented/linked before the next morning.

• Take videos. Just about every digital camera can take web quality video. We added 16gb memory cards so each camera can take several hours of video. Interviews with attendees, speakers and exhibitors are particularly popular. You must keep in mind that with large companies, employees can rarely do a video interview without approval from their Legal and/or PR departments, so you need to schedule those ahead of time. You also need to be aware of the video taping policy of the conference. Most events do not want you to take videos of the sessions themselves. If you have an iPhone, you might consider using the UStream application to capture and post live streaming video.  UStream will save the video to YouTube and also announce it to your network on Twitter and Facebook.

• Add some flavor to your videos. You don’t necessarily need a pro level of post-video production to get good promotion value out of conference videos. You should however, be sure to use software like Windows Movie Maker (free) to add text to the video indicating the topic and your blog URL. Also, set up a channel on YouTube as a way to organize and promote your posts along with accounts at other video sharing sites.

• Sit close to the panel AND the screen. Also, if there is just one large screen in the room, sit between that and the panel. That way you can get clear photos of both the panel and PPT slides. If you have one of the most common digital cameras, don’t bother with a flash if you’re not close to your subject.

• Network with other bloggers. When in the sessions or in the press room (if your blogging on a press pass) be sure to connect with other bloggers. You have something in common – the formidable task of taking a mix of presentations, some great and some psychotically unorganized, and turning them into a story that makes sense to a savvy search marketing audience – all in real time. Connecting with other bloggers both offline and online can facilitate information sharing as well as links.

• Promote your posts. Once your posts go live, then be sure to make an effort to promote the posts to your network on Twitter, Facebook and other social communities. For example, promote screen shots of your videos to Flickr with a link to the video post. Let interview subjects and other bloggers know when you’ve posted. Leverage your social community networks (StumbleUpon, delicious.com, Facebook and niche/vertical specific sites) to draw attention to particularly “promotable” content.

• Tag your posts and media. For some conferences, the organizer will advise the attendees to use a specific tag to make it easy for readers to find posts specific to that event. The easiest example would be the #sxsw and #sxswi tags being used on Twitter for this event.  Keyword specific tags are also useful. Use these tags not only with your blog posts and Twitter, but also with photos, video and social bookmark/news submissions.

• Establish a few basic blogging guidelines or simple processes. Here are a few that we start with:
  • Create drafts of posts BEFORE the conference with notes.
  • After sessions posts are saved in draft form.
  • All posts must have images, ideally of the session panel.
  • All posts are associated with relevant categories and tags.
  • Alternate title tags with keywords are written.
  • Post titles start with a consistent naming convention along with a short description.
  • Once posts are edited, editor makes them live.
  • Better quality posts are vetted for promotion within blogger networks.
  • Round up posts are published at the end of each day or at the end of the conference.

The biggest takeaway for better liveblogging is to plan ahead and follow through with promoting your content once it’s live. What liveblogging tips have you found to be effective for content marketing? Any tips or tricks on being more efficient?

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© Online Marketing Blog, 2010. | 12 Tips on Live Blogging & Content Marketing at SXSWi | 4 comments | http://www.toprankblog.com

If you run an ecommerce business, chances are your customers – regardless of their age, gender or economic status – are active on social networks and social media sharing sites.

Just consider the statistics from social media monitoring site Pingdom:

• Males and females almost equally use social sites (47% vs. 53%)
• 61% of Facebook users are middle aged or older, with the average age being 37
• 18- to 24-year-olds don’t dominate any particular social networking site; they’re spread out all over

The bottom line: If you aren’t discovering which in social networking channels your customers spend time and include them in your ecommerce marketing mix, you’re probably  missing out on building relationships, community and increasing new customer acquisition through online word of mouth.

Leverage these five social media marketing tips for ecommerce to either get started with more social digital marketing or take your current social strategy to the next level:

1. Go Where Your Customers Are

Very few things in life promise endless options – digital and social media marketing being one exception. From Facebook to Twitter to LinkedIn to YouTube, there’s no limit to the number of social networking channels available for your business to leverage. Key to successful social media marketing for ecommerce is choosing the right channels to reach customers.

Find out where your customers are congregating by:

• Asking them. Sounds overly simplistic, but sending a formal survey to customers or more informally polling them on your website can provide a wealth of knowledge.
• Monitoring social sites. Use a free tool like Social Mention or Trackur. For something far more robust use tools like Radian6 to discover how and where customers are talking about your brand, your competitors or target keywords.
• Leveraging the stats. Some sites like Facebook are transparent when it comes to user statistics. Or leverage research conducted by third-party firms like eMarketer.
• Revivew backlinks, job postings, news announcements and keyword rankings of competitors on a regular basis to get a glimpse into their online marketing health.

2. Monitor What Your Competitors Are Doing

Whether your ecommerce business is new to social media marketing, or just need to take your efforts up a notch, competitive intelligence can be very useful. Spend some time by conducting a competitive audit of your top five competitors on the social web. Include:

• The social sites in which they are active
• The type of content they publish on the social web
• The number of followers/fans/views they have on each site
• How they promote specific products, programs or events via social media

For even more inspiration and insight into what works well on the social web, look to ecommerce sites in other industries or even successful B2B social media examples.

3. Promote Exclusive Offers Through Social Media

In order for your ecommerce business to gain a following on whatever social channel you choose, entice customers with something they can’t get anywhere else.

For example, promote a contest via social media. Last fall, TopRank® Online Marketing leveraged this tactic for one of its ecommerce clients. TopRank used the client’s blog and Facebook fan page to promote a Halloween contest to name the best costume. This initiative not only drove additional traffic to the client’s website, but also helped increase the number of Facebook fans.

Alternately, offer an exclusive item to social media followers or fans, such as free shipping or a weekly coupon. You can also offer “breaking news” that does not appear anywhere else, like pre-product release announcements or an inside look at your company’s inter-workings.

4. Don’t Just Push Products and Promotions

The primary goal of your ecommerce site may be to sell products, but your social media marketing strategy should encompass a wider range of tactics that simply promoting offerings. With too much product pushing and not enough engagement, you’re unlikely to experience optimal success.

Incorporate some of these ideas into your ecommerce social media marketing strategy:

• Share messages or news stories from external sources
• Create a blog on your website and feed blog content to your social accounts
• Ask questions, participate in discussions or poll your customers via social media
• Post pictures from company events or videos from your CEO’s speaking engagements

5. Sell Products Through Social Networks

1-800-Flowers maximizes the use of social media for its marketing efforts.

Many ecommerce sites leverage social channels to make it even simpler for customers to purchase their products. 1-800-Flowers has taken this idea to the max (see image above). It was the first ecommerce site to launch a Facebook store, allowing customers to browse and purchase its products directly through Facebook.

1-800-Flowers may be an extreme case, but ecommerce sites large and small can still indirectly sell products through their social profiles. For example, highlight new products or best-sellers and provide a link to the order page on your website. It may not be quite as simple as purchasing directly from the social profile, but it can be just as effective.

The five ideas are just the tip of the iceberg when it comes to ecommerce social media marketing. What social media tactics have you found to be successful?

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© Online Marketing Blog, 2010. | 5 Social Media Tips for Ecommerce Marketing | 13 comments | http://www.toprankblog.com

Welcome to the post-Winter/pre-Spring version of the BIGLIST review of SEO blogs.  Snow is starting to melt and you can actually walk around outside (in Minnesota) without your eyelashes freezing together. We have a nice group for you to review so fire up your RSS reader and subscribe.

LyndiT blog gets our attention for great design and user experience in this BIGLIST update. Lyndi Thompson is a Social Media and Online Marketing Specialist and like me, is addicted to peanut M&Ms.  Besides writing about a mix of social media, SEO, web design and online marketing topics, you might be interested to know Lyndi lives on a mini farm, owns several animals including a donkey and supports some great causes in the Northwest.

• Frank Thinking About Internet Marketing – Frank Reed blogs on several sites including Marketing Pilgrim and Biznology. Here, he shares is talented writing skills to tell stories about SMB internet marketing topics. This isn’t a how to blog, it’s a broader topic and things to think about blog as the name implies about Search, Mobile, Social and Local.

• State of Search – What’s going on in the search and social media marketing space?  This new blog from Dutch internet marketer, Bas van den Beld of Search Cowboys fame, and friends promises to be a source for what’s happening in the world of search and social.  It also compliments a weekly radio show on WebmasterRadio.fm of the same name.

• ezlocal blog – If you’re in search of great advice on local search marketing, this might be your lucky day. You can expect detailed how to posts including those about Google Maps and Local Business Center and local marketing topics. ezlocal itself is a local business search resource and directory.

• Digital Marketing Zen – David Wells is a digital marketing strategist for an agency in Charlotte, SC and publishes a blog that documents his observations via posts, podcasts and a curated collection of videos on topics that include everything from Augmented Reality to SEO and Social Media to Web Analytics.

• Single Grain Blog – This agency blog is written by Sujan Patel and Ross Hudgens on SEO, PPC, Design, Link Building and some social media.

• Website Workshop – Buzzhound Learning Lab is a St. Louis, MO based agency with a newer blog that has started writing posts again about SEO and topics that support the SEO training courses offered.  Hopefully they continue.

• Aussie Internet Marketing Blog – Sean Rasmussen writes “down under” about practical tips on a variety of online marketing topics including SEO, blogging, social media and general web 2.0.

Did your SEO or SEM blog make the cut? Share the good news with your readers using the badge and link below or choose one from the badges page.

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© Online Marketing Blog, 2010. | BIGLIST Social SEO Blogs Update 031110 | 6 comments | http://www.toprankblog.com

Plenty of bloggers are talking about the inevitable intersection of social media marketing and search engine optimization. Heck, we’ve been blogging about SMO since 2006! Keyword optimized social content and channels of promotion provide abundant signals to search engines for improved visibility on standard, social and real-time search.

The changing nature of social media marketing and optimization create the need for tools whether for research, marketing and promotion or analytics. Here are 11 social media and SEO tools you might find useful:

• howsociable.com – Social visibility score
• knowem.com – Profile building tool
• Social Media for Firefox – Build a powerful social profile on social news & bookmarking sites
• semrush.com – Find competitor organic search rankings
• Google Insights – Keyword demand trends
• Page Inlink Analyzer – Analyze inbound links, their Delicious bookmarks & keyword tags
• majesticseo.com – Historical back-link tracking
• trackur.com – Social media monitoring
• socialmention.com – Real-time social search & scoring, social keyword research
• bit.ly – Search friendly URL shortening with analytics
• analytics.postrank.com – Track social engagement with combined Google & social analytics

Below are screen shots of each tool with a more detailed description of how you might use them.

HowSociable is a useful tool to quickly gauge the social presence of a particular keyword or brand name. Agencies like TopRank Marketing will use this kind of tool (customized) to take snapshots of customer social presence metrics for social media optimization programs. For each social site polled, you can clickthrough to see specific mentions.  This is a characteristic of more advanced social media monitoring tools, but for those that want a quick glimpse, HowSocialble is easy to use and the price is right, just like these free social media monitoring tools. However, if you want more comprehensive brand search and monitoring, then a paid social media measurement tool is worth the investment.

KnowEm is both a free and a paid service that will help you easily and quickly check whether your brand terms or other keywords have been registered as social profiles on a wide variety of social media web sites. Everything from blogging platforms to social news and bookmarking services are included. If you don’t want to complete all those profiles yourself, you can pay knowem to do it for you.  Companies invest a lot in building their brand, so this tool is helpful both for creating off site promotion channels as well as guarding against brand name squatters.

Social Media for Firefox is the only browser addon in our list and can be a handy tool to identify upcoming news items that are gaining popularity on certain social news and bookmarking services. A big part of building a more influential user profile is to be a consistent source of submissions for articles that become popular. This addon helps identify articles that are becoming popular on services like Digg, Reddit and StumbleUpon giving you a heads up to submit to other services.  The logic is that if a news item becomes popular on one service it has a good chance of becoming popular on others.  Relevance, timing and focus are key as is patience for this kind of tactic.

SEMRush is an interesting tool for identifying the keyword visibility, both organic and PPC, on Google for pretty much any domain name you might be curious about. Your own or competitors for example. A common question for marketers is, “What are my competitors optimizing for?”. This tool helps uncover that insight and in combination with other standard and social keyword research, can be very helpful insight in a social media optimization program.

Google Insights for Search is a handy tool to research trends in popularity of various keywords on their own or in combination.  Filters for search type, geographic location, industry or topical category and timeframe allow you to refine some pretty useful information about what’s in demand.

Eric Miraglia ’s Inlink Analyzer is a back link analysis tool based on Yahoo’s Site Explorer that not only counts and displays source links to a particular URL, but it also shows if the source links were bookmarked on Delicious and what keyword tags were used. This kind of insight can be quite useful for understanding the relationship between social keywords and link popularity. It would be nice if there was a CSV export option.

Majestic SEO is easily one of the most powerful and useful link analysis tools available. There is a free version that gives you link acquisition counts over time and if you are a site owner, you can get full reporting for your site once you validate it.  If you use the paid service, you can get the juicy link details on your competition.  This tools is useful for finding high impact links for standard SEO but it’s also useful for finding out which social media sites your site or competitors’ site are getting  the most links from.  Also, which of your own social destinations (blog, Facebook, Twitter, etc) are getting inbound links and from where.

Andy Beal’s Trackur service is a very easy to use social media monitoring tool that offers a free version that will satisfy many beginners in the social media optimization space.  Social media monitoring services are keyword based, (queries and negative or exclusionary) and that means some very useful information about how popular certain keyword concepts are on the social web. Of course you can use it to monitor what people are saying about your brand, identify a certain measure of influence and where they’re saying it. But seeing social keyword popularity trends can be quite useful for taking advantage of real-time marketing opportunities.

SocialMention is a free real time and social search tool that offers an array of search options (just blogs, just forums, just bookmarks or all) and output in the search results. You can get an indication of basic sentiment and the top social keywords associated with your query. As a free service, you don’t setup an account and save your search results, but you can easily download them into a spreadsheet. This is probably one of the most useful, free social search tools online.

Bit.ly URL shortening is very handy since they’re included as a default service on Twitter and many other Twitter applications. Bit.ly is rock solid reliable with uptime, which is pretty critical when you’re relying on their URL redirect to send traffic to whatever it is you’re promoting. You can also get basic statistics for each URL that your shorten to show how productive the site is where it was shared.  In today’s succinct social web with Twitter, status updates and micro-content, being able to conserve space with a reliable URL shortener is very helpful. Stats on top of that make this a “go to” URL shortening service.

PostRank offers a nice measure of engagement at the individual document level and if you pay attention, you can get that data on any web site in their database, not just your own. You can easily see what content on your competitors blogs are getting popular and where.  If you sign up for the PostRank Analytics service, you can incorporate Google Analytics data with social engagement metrics. These are essential comparisons in a social media optimization program and can help you understand where to plan your time on the social web.

This is really just the tip of the iceberg when it comes to SEO and Social Media Marketing tools. What low cost or free tools have you found to be effective for social media optimization tasks?

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© Online Marketing Blog, 2010. | 11 Free Tools for Social Media Optimization | 43 comments | http://www.toprankblog.com

When you think of successful consumer brands in the social media space, names like Dell, Zappos and Pepsi come to mind. Another is Ford. Last year the Ford Fiesta movement generated a tremendous amount of awareness (and pre-orders) for a vehicle that wasn’t available to the public yet. (Great summary on Jeff Bullas’s blog) At the same time, it inspired a community to engage, create content and continue discussions about the Fiesta with over 7 million video views.

While in Dearborn, I visited The Henry Ford Museum, The Rouge Truck Factory and had an invitation to visit Ford’s Head of Social Media, Scott Monty at Ford’s World Headquarters where we did a short interview. We’ve talked to Scott and live blogged about Ford social media efforts in the past, but in this interview he talked about the place for social media with Ford’s new product lines, local social media work with Chapter 2 of the Fiesta movement and advice for companies on empowering communities.

Being able to learn about the history of this 100+ year old company through experiences at The Henry Ford and Rouge Factory tours was very informative. Being able to sit down with Bob Kreipke, Ford’s full time historian and hear stories about Henry Ford and Thomas Edison, company history and the evolution of Ford was priceless.

Fast forward over 100 years and Ford is a very different company, as is the automotive industry. It’s not enough to be innovative but to be able to innovate quickly and connect with customers in more meaningful ways. Based on my discussions with Scott, Ford is very committed to making those connections.  Watch the interview below to get more insight on how Ford is approaching social media:

Click here to view the embedded video.

By leveraging technology and the social web, Ford is moving from being known as “A truck and Mustang company” to a “Car, utility and truck company”.  I think the decision to focus on local social media marketing is great evidence of understanding audience in a social strategy. So much of what companies are doing in the social space is a shotgun approach based on popular applications vs focusing on where and how actual customers spend their time.

Check out the The Ford Story, a great example of a corporate social media aggregator not only of Ford social web participation, but of what others are saying about their brands. I can’t imaging any active brand online not launching a site like this.

What are some great examples of consumer brands you think we should focus on in future posts? What kind of insights would you like to learn more of from those kinds of companies when it comes to the social web?

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© Online Marketing Blog, 2010. | Ford’s Focus on Social Media: Scott Monty Interview | 4 comments | http://www.toprankblog.com

As with many bloggers, we’ve been using royalty free images for many years.  Many bloggers make use of images from Flickr and we have too but you can’t always find the right image there. I’ve even made a point to take more photos of people, places and things while traveling for later use in blog posts like the one to the right.

The stock photo site we’ve been using for several years recently decided to essentially double their prices (no matter how they spin it, that’s what they did) and it prompted me to ask the excellent people I’m connected with on Twitter for their suggestions on royalty free photography and image web sites. Here is a collection of 9 such sites that were suggested via Twitter or researched by TopRank.  Which leads us to our poll for the most “blogger friendly” royalty free stock photo site:

For a list of over 100 free stock photo sites, visit this link.

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© Online Marketing Blog, 2010. | Poll: Best Royalty Free Stock Photo Sites for Bloggers | 19 comments | http://www.toprankblog.com